Terms and conditions

1. Scope and contracting party

These General Terms and Conditions apply to purchases of goods made by consumers within the meaning of section 13 of the German Civil Code (BGB) through our LABGROWNLOVE online shop. Your contracting party is Dominik Klein, trading as Dominik Klein Consulting, Auf dem Steinacker 1, 52391 Vettweiß, Germany. You can contact us at info@labgrownlove.de or by telephone on +49 1522 3156091.

Individual agreements take precedence over these terms. These terms do not restrict mandatory statutory consumer rights.

2. Orders and conclusion of the contract

The presentation of goods in the shop is an invitation to place an order. Before submitting your order, you can check and correct your details and selected products during checkout or cancel the process.

By activating the final button, which clearly indicates the obligation to pay, you submit a binding offer to purchase. The automated email acknowledging receipt of your order does not, by itself, constitute acceptance. The contract is concluded by our express declaration of acceptance or shipping confirmation. If we request payment or collect payment ourselves before then, this already constitutes acceptance of your offer. Mere payment authorisation does not constitute acceptance.

The contract is concluded in German. Please save or print these terms and your order summary for your records. Order data is stored for contract performance. We do not promise permanent access to the complete contract text through your customer account. Please contact us with any questions about your order.

3. Product description and configuration

The characteristics agreed when ordering are decisive, in particular material, alloy, ring size, type of stone, carat weight and any engraving. The relevant product description states whether a diamond is laboratory-grown or naturally formed.

Screen images cannot reproduce colours and sizes accurately in every respect; agreed characteristics and statutory rights in respect of defects remain unaffected.

4. Prices, shipping costs and payment

All prices are stated in euros and include statutory VAT. Standard shipping within Europe is free. Optional express delivery is subject to a charge; the costs are displayed at checkout before you place your order. Deliveries to countries outside the European Union may incur additional statutory import charges payable to the relevant authorities.

The payment methods offered at checkout for your order are available. The payment date and any additional terms of the selected payment provider are displayed during checkout. Where advance payment is agreed, a delivery period specified accordingly begins upon receipt of payment.

5. Delivery and transport risk

We deliver within Europe to the delivery countries available for selection at checkout. Delivery times and any production times are stated in the relevant product description and in the information provided before the order is completed. We will inform you of foreseeable delays. Your statutory rights in the event of non-delivery or delay remain unaffected.

For consumer purchases, we bear the risk of accidental loss and accidental damage during shipment until the goods are handed over to you or a recipient designated by you. The statutory exception applies if you yourself commission a carrier that we had not previously named.

6. Retention of title

The goods remain our property until paid for in full.

7. One-time resizing

One ring resizing is free within 60 days after delivery. After this period, resizing costs €70. A ring that is too large can be reduced by one to a maximum of five sizes; a ring that is too small can be enlarged by one to two sizes. Please contact us to arrange this. This additional service restricts neither your right of withdrawal nor your statutory rights in respect of defects.

8. Right of withdrawal and extended period

Consumers generally have a statutory right of withdrawal of 14 days for distance contracts. We extend this period to 30 days for goods eligible for withdrawal. The following instructions describe this extended right. Restrictive notices on other return or shipping pages affect neither your statutory rights nor the extension promised here.

Withdrawal instructions

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period expires 30 days after the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods. Where multiple goods from a single order are delivered separately, the period begins upon receipt of the last item; where goods are delivered in several consignments or pieces, it begins upon receipt of the last consignment or piece.

To exercise your right of withdrawal, you must inform us, Dominik Klein, Dominik Klein Consulting, Auf dem Steinacker 1, 52391 Vettweiß, Germany, email: info@labgrownlove.de, telephone: +49 1522 3156091, of your decision to withdraw by an unequivocal statement, for example by email or letter. You may use the model withdrawal form below, but this is not mandatory. To meet the deadline, it is sufficient to send your statement before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs. This excludes additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us. Reimbursement will be made without undue delay and no later than 14 days after we receive your withdrawal. We will use the same means of payment as for the original transaction, unless expressly agreed otherwise with you; you will not incur any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever occurs first.

You must send back or hand over the goods to Dominik Klein Consulting, Auf dem Steinacker 1, 52391 Vettweiß, Germany, without undue delay and no later than 14 days after the day on which you inform us of your withdrawal. The deadline is met if you send the goods before the 14-day period expires.

We provide a prepaid return label on request for a free return. If you instead choose another shipping method on your own initiative, you bear its direct costs. We bear the risk of return shipment in connection with withdrawal.

You are liable for any diminished value of the goods only if it results from handling beyond what is necessary to establish their nature, characteristics and functioning. Original packaging, a return number or prior authorisation is not a condition for a valid withdrawal. Please return any supplied accessories and certificates; no flat fee is charged solely for missing original packaging.

Statutory exception for individual custom-made goods

Under section 312g(2), no. 1 of the German Civil Code (BGB), there is no statutory right of withdrawal for goods that are not prefabricated and for whose manufacture your individual selection or decision is decisive, or that are clearly tailored to your personal requirements. This may apply in particular to individual engravings or personal custom-made items. Merely ordering through a configurator or selecting a usual standard variant does not in itself result in a blanket exclusion. The extension of the withdrawal period does not create an additional right of withdrawal for goods falling under this statutory exception. Rights in respect of defects exist independently.

Model withdrawal form

If you wish to withdraw from the contract, please complete and return this form.

To: Dominik Klein, Dominik Klein Consulting, Auf dem Steinacker 1, 52391 Vettweiß, Germany, email: info@labgrownlove.de

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods: ________________________________
Ordered on (*) / received on (*): ________________________________
Name of consumer(s): ________________________________
Address of consumer(s): ________________________________
Signature of consumer(s) (only if this form is submitted on paper): ________________________________
Date: ________________________________

(*) Delete as appropriate.

9. Statutory rights in respect of defects and guarantees

Statutory rights in respect of defects apply, including to individually manufactured and configured goods. For new goods, the statutory limitation period for claims in respect of defects is generally two years from delivery; special statutory provisions remain unaffected. Please contact us if there is a defect. Immediate notification is not a condition for consumers to retain their statutory rights.

We provide a lifetime guarantee against material and manufacturing defects for our rings. Wear and tear and damage caused by improper handling are excluded. To make a claim, please contact us at info@labgrownlove.de with proof of purchase and a description of the defect. Full terms and the claims procedure are available in our warranty and ring resizing declaration. A guarantee does not restrict your statutory rights against us as the seller.

10. Consumer dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

11. Applicable law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. This choice of law does not deprive consumers of the protection of mandatory provisions of the country in which they habitually reside, insofar as that protection would apply without the choice of law. Statutory places of jurisdiction remain unaffected.

Last updated: 1 September 2026